Legal
Contact
Last updated 12 July 2026
A real person reads these. If something went wrong with a trade, say so in the subject line and we will look at it first.
- Support
- support@twintrader.appAnything about your account, your bots, or an order that did not go as expected.
- Privacy and data requests
- privacy@twintrader.appAsk for a copy of your data, ask us to correct it, or ask us to delete your account.
- Security
- security@twintrader.appFound a vulnerability? Tell us before you tell anyone else and we will work with you.
Before you write about a trade
It helps enormously if you include the bot name, the caller, the channel, and roughly when it happened. Every decision your bot makes is recorded with the message that caused it, so with those details we can usually tell you exactly what it read and why it acted.
These addresses are placeholders on the twintrader.app domain. Tell me the real ones and I will swap them in.